Giuliano Mazzuoli watches

Purchasing a watch on giulianomazzuoli.com is simple and secure. Giuliano Mazzuoli accepts secure payments through a bank wire transfer or through PayPal.  If you do not have an account with PayPal you can pay with a credit card. Orders are shipped via an express courier and one of our representatives will be in contact with you throughout the process.  

You can check the status of your order at any time by writing an email to info@giulianomazzuoli.com.

International Warranty

GIULIANO MAZZUOLI respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Only watches purchased through an authorized Giuliano Mazzuoli dealer or through our e-shop on giulianomazzuoli.com benefit from Giuliano Mazzuoli International Warranty.  The warranty document can usually be found inside the box containing your watches. The warranty card must be properly filled out and stamped by the authorized dealer to activate your warranty.

Giuliano Mazzuoli watches sold outside the authorized dealer network can be counterfeits or watches that are in any case of dubious origin.  They are not covered by any warranty. The Giuliano Mazzuoli warranty is an after-sales service in line with Giuliano Mazzuoli’s high-quality standards and is exclusively reserved to consumers in possession of a watch purchased only from an authorized Giuliano Mazzuoli dealer.

Giuliano Mazzuoli srl declines all responsibility for any product with the Giuliano Mazzuoli name purchased from a dealer not authorized by Giuliano Mazzuoli.

Your Giuliano Mazzuoli watch has been manufactured in the authentic tradition of Swiss watchmaking and has been individually tested to ensure that it functions perfectly.  It is covered by a limited international guarantee against any manufacturing defect for a period of two years from the date of purchase recorded on your warranty card.

Under this limited two-year international warranty (parts and labor) Giuliano Mazzuoli undertakes to repair any problem with the functions of the watch that result from defective manufacturing.

The Giuliano Mazzuoli International Warranty does not cover adjustments, and in any case excludes scratches to the surfaces of the watch including the PVD or DLC coating or oxidation as well as the consequences of your watch ageing through normal use.

The limited guarantee also does not cover straps, buckles, and crystals nor any damage to the case or movement due to moisture or water that might have entered the watch as a result of improper handling.  More generally, it does not apply if there has been improper or inadequate use of the watch.

Any damage caused by inappropriate use (like violent impacts, crushing, rough handling of the crowns, pushers and buckles) or an accident are excluded from the warranty.

Damage resulting from service, handling, disassembly or repair operations provided anywhere other than a Giuliano Mazzuoli authorized service center is not covered and shall void the warranty.

To be valid, the warranty card must include the watch model, full serial number, purchase date, and the official stamp of the Authorized Giuliano Mazzuoli dealer.   A copy of the warranty card must always be included with the watch whenever you send it for repair.

Operating Instructions

GIULIANO MAZZUOLI srl has its registered offices at via Leonardo da Vinci 118/3, 50028 Tavarnelle Val di Pesa (Firenze), Italy, Partita IVA (Tax ID IT 05411380487). In this Privacy Policy, we use the term GIULIANO MAZZUOLI (and “we”, “us” and “our”) to refer to the head office of GIULIANO MAZZUOLI at the registered address above and its affiliates.

We thank you on your choice of a Giuliano Mazzuoli watch and for your confidence in our company. Your choice brings you technical innovation, accuracy, and endurance. Every Giuliano Mazzuoli watch has been tested to guarantee perfect functioning.

A copy of the user manual with the operating instructions is included with the warranty card that comes with your watch.  A PDF version of the user manual can be found on our website under each watch collection.

If you have any questions or require any clarification, please write an email to info@giulianomazzuoli.com and one of our representatives will be in touch with you.

Caring for your Giuliano Mazzuoli watch

From time to time we may update this Privacy Policy. When we do we will publish the changes on this website.

The component parts and materials used in your watch have been selected for their high quality and technical properties.  Every quality watch requires a certain amount of care. The following guidelines will enable you to ensure its reliability and protect its appearance over time.

Cleaning: Be sure to rinse your watch with fresh water, especially after it has been in salt water.

Please remember that your watch is water-resistant only when the crown is screwed in correctly.

Pressure seals: Over time, the pressure seals on your watch may deteriorate. We recommend that you have the water-resistance of your watch checked once a year by your Giuliano Mazzuoli dealer or authorized service center, who will replace the seals if necessary.

Leather Straps: Our straps are made of the finest leather, treated for superior resistance to humidity. Nevertheless, we suggest that you limit the time this material spends in the water. It is normal for its color to darken with time.

Maintenance advice

 

Magnetism

Magnetic and electromagnetic fields are becoming increasingly present in the world around us, and this magnetism can affect watch performance. To avoid any magnetic interference, we recommend that you keep your watch away from any devices, which could emit magnetic fields (for example mobile phones, computers, refrigerators, speakers, magnetic doors, television sets, etc.).  It is also strongly advised that you remove your watch before walking through airport security checkpoints.

Water resistance

Information on water resistance relates to pressure measurements taken in the workshop, not at actual depths.  As the gaskets have a limited lifespan, we recommend that you do not wear your watch in the shower. Powerful water jets hitting the push-pieces or the crowns could cause water to enter your watch.

We recommend that you have the water resistance of your watch checked every two years. If you live in an area where the climate is particularly humid, we recommend checking the water resistance more frequently.

Setting the time

It is recommended that you always set the time by turning the crown of your watch clock-wise.

Swimming in the sea and in pools

Always rinse your watch in fresh water after you have been swimming in the sea or in a pool.

Temperatures

Extreme temperatures that are too cold or too hot can have a negative effect on the mechanism of you watch and affect its proper working and its accuracy.  Thermal shocks that can also damage your watch, or certain parts of your watch, such as the crystal, which could break.

Excessive temperatures also affect the oils in the movements: very low temperatures make them less fluid, while very hot temperatures make them prone to dry out more quickly. It is therefore recommended that you have your watch serviced more frequently in hot climates.

Avoid sudden changes in temperature. After a sharp change in temperature, some condensation may appear under the crystal of your watch. This condensation should disappear after a few minutes and does not affect the performance of your timepiece.  If the condensation does not disappear, please contact your authorized Giuliano Mazzuoli dealer or service center.

Exposure to sunlight

Prolonged exposure to sunlight may alter the color rendering of your watch (discoloration of the dial, hands and strap). It may also alter the gaskets.

 

Chemical products

Avoid using chemical products on your watch.  Chemical products (e.g. solvents, detergents, cosmetics) can damage the straps and gaskets on your watch, thereby impairing its water resistance.

 

Straps

It is normal for leather straps to develop a patina over time. To preserve them, you are recommended to keep them away from water and moisture.

Impacts

To keep your watch in good working order, avoid any major shocks or vibrations.

 

Crown

Ensure that the crown on your watch is always completely screwed in as this guarantees the water resistance of your watch. It is therefore strongly recommended that you do not use these components under water.

Special Finishes

PVD

PVD (Physical Vapor Deposition) is a surface treatment used to apply color to a metal case, which means that any shock or friction can change or damage the appearance of your watch.

Marble

Marble can change color and darken based on atmospheric conditions and with contact with the skin’s natural acidity.

Bronze

Bronze oxidizes on contact with air and humidity, forming a layer which can vary from dark brown to grayish green.  The patina will vary, and develop at different speeds, depending on the humidity and salinity of the air, the ambient temperature, and the acidity of the skin.

 

Automatic watches

Unless otherwise stated, Giuliano Mazzuoli watches use reliable high-caliber automatic self-winding mechanisms.  To keep your watch in good working order, we recommend that you wind it regularly when it is not being worn.

The self-winding mechanical movement is wound thanks to the movement of the wrist. To guarantee optimal operation, we recommend that you ensure the strap is correctly adjusted, to prevent any loss of power.

Most Giuliano Mazzuoli watches have a power reserve of approximately 38 hours when not worn, provided that they are fully wound. The watch must therefore be wound (by rotating crown clockwise approximately 40 times) if it is not worn for longer than the power reserve autonomy.

Although they are equipped with shock absorbers, mechanical watch movements are still delicate.  It is therefore recommended that you do not wear your watch while participating in “high impact” sports, such as golf or tennis, as these repeated jolting movements could alter the setting or even damage one or more components of the mechanism.

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